FAQ's

Frequently Asked Questions - Premiere Matte Printshop

1. What types of printing services do you offer? Premiere Matte Printshop specializes in premium matte printing services for various products, including business cards, postcards, brochures, posters, and more.

2. How can I place an order? To place an order, simply visit our website, choose your desired product, customize it using our design tools if needed, and proceed to checkout. Follow the prompts to finalize your order.

3. What makes your matte printing unique? Our matte printing is known for its superior quality and luxurious finish. It minimizes glare, provides a smooth texture, and enhances the overall aesthetic of your printed materials.

4. Can I request a custom matte print that is not listed on your website? Certainly! We welcome custom orders. Utilize our Special Print Request Form to share your specific requirements, and our skilled team will bring your vision to life.

5. What file formats are accepted for custom designs? We accept common file formats such as PDF, JPEG, PNG, and AI. For the best results, ensure your files are high-resolution.

6. How can I track the status of my order? Upon order confirmation, you'll receive an email with a tracking number. You can use this number to monitor the production and delivery status on our website or the carrier's platform.

7. What is the typical turnaround time for orders? Turnaround times vary depending on the product and quantity. Estimated production and delivery times can be found on each product page. Custom orders will be provided with a specific timeline.

8. Do you offer rush or expedited shipping options? Yes, we offer rush and expedited shipping. During the checkout process, you can choose the shipping method that best suits your timeline.

9. What payment methods are accepted? We accept major credit cards, debit cards, and other secure payment options. Your payment details are processed securely to ensure confidentiality.

10. Can I make changes to my order after it's placed? Once an order is confirmed, changes may be challenging. Contact our customer support promptly, and we'll make every effort to accommodate your request.

11. How do I reach customer support for further assistance? For any issues or additional questions, our dedicated customer support team is ready to assist. Please visit our Contact Us page on the website, and we'll respond promptly.

Feel free to reach out to Premiere Matte Printshop for any additional information not covered in this FAQ. Your satisfaction is our priority!